Privacy Policy

This policy applies to:

• Account users: people who sign up for or log in to Hi Atithi, including hotel owners and staff
• Hotels and businesses: hospitality businesses that use Hi Atithi to manage their property
• Guests and customers: people who make a booking or enquiry on a hotel's Hi Atithi website

2.1 Account Information

When you create an account or log in, we collect:

• Name
• Email address
• Password (stored only as a secure hash, never in plain text)
• Profile picture, if you sign in with Google
• Your role and permissions within a hotel account
• Email verification status

If you sign in with Google, we receive your name, email address, and profile picture from Google. See Section 4.

2.2 Hotel and Business Information

When a hotel or business sets up its account, we collect:

• Business or hotel name
• Business email address
• Phone number
• PAN (business tax registration number)
• Address and location details the hotel chooses to publish

Hotels may also add content to their website, such as descriptions, rooms, venues, prices, gallery images, and social profile links.

2.3 Guest and Customer Information

When a guest makes a booking or enquiry, or when hotel staff enter a guest's details, we collect on the hotel's behalf:

• Name
• Email address
• Phone number
• Country
• Identity document number, where the hotel requires it
• Booking and stay details

2.4 Technical Information

When you use Hi Atithi, we automatically collect limited technical information, including:

• IP address
• Browser and device type
• Pages visited and actions taken
• Login and session information
• Error logs

We use a session cookie to keep you signed in and to protect your account.

We use information to:

• Create accounts, verify email addresses, and let you sign in
• Run hotel websites, room bookings, venue bookings, and bills
• Send booking confirmations, account emails, password reset links, and SMS notifications where enabled
• Prevent fraud and abuse
• Provide support and fix problems
• Maintain security and improve Hi Atithi
• Comply with legal obligations

We do not sell personal information.

You can use Google to sign in to Hi Atithi. When you do, Google shares the following with us:

• Your name
• Your email address
• Your profile picture

We request only the basic sign-in permissions (openid, email, and profile). We do not access your Gmail, Google Drive, Calendar, Contacts, or any other Google data.

We use this information only to create and identify your account, sign you in, show your name and picture in the dashboard, and contact you about your account.

We do not sell Google user data, use it for advertising, or share it with third parties, except with the service providers that host and operate Hi Atithi or where the law requires it. Our staff do not read Google user data unless you consent, it is needed for security or abuse investigations, or the law requires it.

Google user data is stored in our database for as long as your account is active. You can revoke Hi Atithi's access at any time in your Google Account permissions settings. To have your data deleted, email [email protected] or delete your account.

Hi Atithi's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Hotels decide what guest information they collect, why they collect it, which staff can see it, and how long they keep it. For guest information, the hotel is responsible for its relationship with the guest, and Hi Atithi processes the information on the hotel's behalf as a technology provider.

If you are a guest and have a question about your information, please contact the hotel you booked with first.

Hotels may ask guests for an identity document number, for example at check-in. Hotels decide when this is required and are responsible for collecting it lawfully.

Within Hi Atithi, document numbers are visible only to staff whose role allows access to guest records. We do not use document numbers for marketing or for any purpose other than the hotel's booking and guest management.

We do not sell personal information. We share it only when necessary:

• With the hotel: guest details go to the hotel the guest is booking with
• With service providers: companies that provide cloud hosting, database and file storage, email and SMS delivery, who may use the information only to provide their service to us
• For legal reasons: to comply with the law, respond to lawful requests, or protect the rights and safety of Hi Atithi and its users
• In a business transfer: if Hi Atithi is involved in a merger, acquisition, or sale of assets

Information is stored on cloud servers that may be located in Nepal or other countries.

We protect information with measures such as encrypted connections (HTTPS), hashed passwords, email verification, role-based access controls, and restricted administrative access. No online service can guarantee absolute security, so please keep your password safe and tell us promptly if you suspect unauthorized access.

We keep personal information for as long as needed to provide Hi Atithi, maintain business records, resolve disputes, prevent fraud, and meet legal requirements.

You can ask us to delete your account and personal information at any time by emailing [email protected]. We will delete or anonymize it within a reasonable time, except for information we must keep for legal, financial, or security reasons. Deleting a hotel account may also remove the hotel's guest, booking, and staff records from that account.

Depending on applicable law, you may ask to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information
• Withdraw your consent, for example by revoking Google access

We may need to verify your identity first. For guest records held by a hotel, requests may need to be handled by that hotel.

Hi Atithi is built for hospitality businesses and is not directed to children. We do not knowingly collect personal information from children to create accounts.

We may update this Privacy Policy from time to time. The "Last Updated" date on this page shows when it last changed, and we may notify you of significant changes by email or in the app.

If you have questions or requests about this Privacy Policy or your personal information, contact:

Hi Atithi
Website: hiatithi.com
Email: [email protected]