Terms of Service

Hi Atithi is a hospitality technology platform designed for hotels, resorts, lodges, guest houses, and other accommodation businesses.

The platform may include features such as:

• Hotel website creation and hosting
• Custom domain connection
• Direct room bookings
• Room and availability management
• Venue bookings
• Guest and customer profiles
• Bills and payments tracking
• SMS and email notifications (credit-based)
• Reports
• Staff invites and role-based access
• Multi-property management

Features may vary depending on the subscription plan selected by the customer.

You must be legally capable of entering into a binding agreement to use Hi Atithi.

If you use Hi Atithi on behalf of a company, hotel, or other organization, you represent that you have authority to accept these Terms on behalf of that organization.

You are responsible for ensuring that your use of Hi Atithi complies with all laws and regulations applicable to your business.

Some Hi Atithi services require an account.

You agree to provide accurate, current, and complete information when registering, and to verify your email address when asked.

You are responsible for:

• Maintaining accurate account information
• Protecting your login credentials
• Keeping passwords secure
• Restricting unauthorized access
• Managing staff access
• Assigning appropriate permissions
• All activity performed through your account

You must notify Hi Atithi promptly if you suspect unauthorized access to your account.

We may suspend or restrict accounts where we reasonably believe there has been unauthorized access, abuse, fraud, or a violation of these Terms.

Businesses using Hi Atithi are responsible for the information, listings, services, pricing, availability, and content they provide through the platform.

This includes responsibility for:

• Hotel information
• Room descriptions
• Room pricing
• Room availability
• Venue details
• Images
• Contact details
• Policies
• Taxes
• Fees
• Cancellation terms
• Guest communications

Hi Atithi is not responsible for incorrect information entered by a business user.

Businesses may invite employees or team members to access Hi Atithi.

Businesses are responsible for:

• Choosing which employees have access
• Assigning appropriate roles
• Removing access when employees leave
• Monitoring account usage
• Protecting confidential guest information

Actions performed by staff accounts may be treated as actions performed on behalf of the business account.

Hi Atithi may offer free, trial, monthly, yearly, or other subscription plans.

Plans may have different limits, including limits relating to:

• Number of properties
• Number of rooms
• Storage
• Custom domains
• SMS credits
• Email usage
• AI support
• Social media handling
• Other features included in the plan

Plan features and pricing may change from time to time.

Where changes affect an existing paid subscription, we will make reasonable efforts to notify affected customers before the changes take effect.

Hi Atithi may offer free trials.

Unless otherwise stated, a trial may automatically expire at the end of the trial period.

Some features may become unavailable after a trial ends unless the account is upgraded to a paid plan.

Hi Atithi may modify or discontinue trial offers at any time.

Paid services may require payment in advance.

By purchasing a subscription, you authorize the applicable payment provider to process charges associated with your selected plan.

You are responsible for:

• Subscription charges
• Applicable taxes
• Additional purchased credits
• Usage-based fees, where applicable

Pricing will be displayed before purchase.

Hi Atithi may use third-party payment providers.

Payment information may be processed directly by those providers and may be subject to their own terms and privacy policies.

Subscriptions may renew automatically depending on the billing arrangement selected.

Unless cancelled before renewal, your payment method may be charged for the next billing period.

Users are responsible for cancelling subscriptions before renewal if they do not wish to continue.

You may cancel your subscription through the available account settings or by contacting Hi Atithi support where applicable.

Cancellation generally prevents future renewals.

Unless otherwise stated, access to paid features may continue until the end of the current paid billing period.

Subscription fees are generally non-refundable after a billing period has started unless:

• Required by applicable law
• A duplicate payment occurred
• Hi Atithi determines a refund is appropriate
• A refund obligation is specifically stated in another written agreement

Any refund requests will be reviewed individually.

Hi Atithi may offer communication features through a credit-based system.

Credits may be used for services including:

• SMS
• Email delivery
• Other supported communication services

Credit usage may depend on:

• Destination
• Provider charges
• Message length
• Message type
• Delivery method

Unused credits may expire depending on the applicable plan or credit package.

Credits are generally not redeemable for cash.

Businesses may use Hi Atithi to receive direct room bookings and venue bookings.

Unless expressly stated otherwise, Hi Atithi provides the technology used to facilitate the booking.

The hospitality business is responsible for:

• Confirming bookings
• Providing accommodation or venue services
• Managing cancellations
• Handling refunds
• Managing no-shows
• Maintaining accurate availability
• Resolving guest disputes
• Providing the advertised services

The contractual relationship for accommodation or venue services is generally between the guest and the relevant hospitality business.

Each hotel or hospitality business may define its own:

• Booking cancellation policy
• Refund policy
• No-show policy
• Check-in policy
• Check-out policy
• Reservation terms

Businesses using Hi Atithi are responsible for clearly communicating these policies to guests.

Hi Atithi is not responsible for disputes arising from a business's individual cancellation or refund policy unless Hi Atithi directly provided the applicable service.

Where Hi Atithi enables payment functionality, transactions may be processed by third-party payment gateways.

Unless expressly stated otherwise, Hi Atithi is not a bank, financial institution, or payment processor.

Payment disputes may need to be resolved through:

• The hospitality business
• The payment provider
• The customer's bank
• The applicable payment network

Transaction fees may apply.

You agree not to use Hi Atithi to:

• Violate applicable law
• Commit fraud
• Misrepresent your identity or business
• Upload malicious software
• Attempt unauthorized access
• Interfere with platform security
• Abuse APIs
• Overload infrastructure
• Scrape the platform without authorization
• Spam users
• Send unlawful marketing messages
• Harass users
• Upload illegal content
• Infringe intellectual property rights
• Circumvent subscription restrictions
• Resell Hi Atithi without authorization

We may suspend accounts involved in prohibited activity.

Users may upload content including:

• Hotel images
• Room and venue images
• Logos
• Descriptions
• Business information
• Guest communications
• Other content

You retain ownership of your content.

By uploading content to Hi Atithi, you grant us a limited license to host, process, display, resize, transmit, cache, back up, and otherwise use that content only as necessary to operate and improve Hi Atithi.

You represent that you have the rights necessary to upload and use such content.

Hi Atithi and its associated:

• Software
• Source code
• Interfaces
• Branding
• Logos
• Product design
• Documentation
• Platform architecture
• Graphics

are owned by or licensed to Hi Atithi and are protected by applicable intellectual property laws.

These Terms do not transfer ownership of Hi Atithi intellectual property to users.

You may not copy, reproduce, reverse engineer, distribute, or sell Hi Atithi software except where legally permitted or expressly authorized.

Hi Atithi may integrate with third-party services including:

• Payment providers
• Email providers
• SMS providers
• Cloud providers
• File storage providers
• Authentication providers
• Domain and DNS providers

Third-party services operate under their own terms and privacy policies.

Hi Atithi is not responsible for failures caused by third-party services outside our reasonable control.

We aim to provide reliable access to Hi Atithi but do not guarantee uninterrupted availability.

The service may temporarily be unavailable because of:

• Maintenance
• Software updates
• Infrastructure failures
• Internet outages
• Cybersecurity incidents
• Third-party failures
• Natural disasters
• Events beyond our reasonable control

We may perform maintenance or updates where reasonably necessary.

We may update, modify, add, or remove features from Hi Atithi.

Changes may be required for:

• Security
• Legal compliance
• Performance
• Product improvements
• Technical maintenance

We will make reasonable efforts to avoid materially disrupting paid services.

Our collection and processing of personal information is described in the Hi Atithi Privacy Policy.

Businesses using Hi Atithi are independently responsible for complying with privacy and data protection obligations applicable to their own guests, employees, and customers.

Businesses should ensure they have a lawful basis for collecting and entering personal information into Hi Atithi.

Hi Atithi may maintain backups for reliability and recovery purposes.

However, users remain responsible for retaining copies of important information where appropriate.

We do not guarantee that deleted information can always be recovered.

We may temporarily restrict or suspend an account if reasonably necessary because of:

• Unpaid fees
• Fraud
• Security risks
• Legal requirements
• Abuse
• Serious Terms violations
• Harm to the platform or other users

Where reasonable, we may provide notice and an opportunity to address the problem before permanent termination.

Users may stop using Hi Atithi at any time.

We may terminate accounts for serious or repeated violations of these Terms.

Following termination:

• Access may be disabled
• Subscription services may end
• Published websites may become unavailable
• Data may be retained or deleted according to our Privacy Policy and legal obligations

Users should export important data before terminating their account where export tools are available.

Hi Atithi is provided on an "as available" basis to the extent permitted by law.

We do not guarantee that:

• The service will always be uninterrupted
• The service will always be error-free
• Every feature will meet every business requirement
• Third-party services will always remain available
• Bookings will always result in successful stays
• A business will increase revenue by using Hi Atithi

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by applicable law, Hi Atithi will not be responsible for indirect, incidental, special, consequential, or similar damages arising from the use of the platform.

This may include losses arising from:

• Lost revenue
• Lost profits
• Lost bookings
• Lost business opportunities
• Business interruption
• Loss of data
• Third-party service failures

Where liability cannot legally be excluded, liability will be limited to the extent permitted by applicable law.

To the extent permitted by law, business users agree to indemnify and hold Hi Atithi harmless from claims arising from:

• Their business operations
• Their content
• Their products or services
• Guest disputes
• Legal violations
• Intellectual property infringement
• Misuse of customer information
• Their violation of these Terms

Users must not attempt to compromise the security of Hi Atithi.

Security vulnerabilities should be reported responsibly rather than exploited.

We reserve the right to investigate suspected security incidents.

Hi Atithi will not be liable for delays or failures resulting from events beyond our reasonable control, including:

• Natural disasters
• Government actions
• War
• Civil unrest
• Internet failures
• Power outages
• Infrastructure failures
• Cyberattacks
• Third-party service outages

We may update these Terms from time to time.

The updated version will display a revised "Last Updated" date.

For significant changes, we may notify users through:

• Email
• The Hi Atithi dashboard
• The Hi Atithi website
• Other appropriate methods

Continued use of Hi Atithi after updated Terms become effective may constitute acceptance where permitted by law.

These Terms are governed by the applicable laws of Nepal, unless mandatory laws of another jurisdiction apply.

Any dispute relating to these Terms should first be addressed through reasonable efforts between the parties.

Where a dispute cannot be resolved informally, it may be handled through the competent courts or other lawful dispute-resolution mechanisms applicable in Nepal.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Failure by Hi Atithi to enforce a provision of these Terms does not waive our right to enforce that provision later.

These Terms, together with the Hi Atithi Privacy Policy and any applicable subscription or commercial agreement, form the agreement between Hi Atithi and the user regarding use of the platform.

Questions about these Terms may be sent to:

Hi Atithi
Website: hiatithi.com
Email: [email protected]

For technical or account-related support:

[email protected]